Service Excellence

Belron® wants to become 'the natural choice' in a responsible way. For us, corporate responsibility is about how we manage our business processes to create a positive impact on society and the environment. Our businesses all share in this goal, making a meaningful contribution to the world around us.

Our repair story, our partners, our world

We're always looking for new ways to minimise our CO2 emissions and reduce operational waste. In 2008, Belron® worked alongside KPMG in the UK to calculate and publish the carbon emissions from a windscreen replacement versus a windscreen repair. It was an industry first. After an in-depth analysis of the two processes, results indicated a repair emits 4kg of CO2, while a replacement emits 39.1kg – that's 9.8 times as much.

This research backs up our mission to repair wherever possible. We plan to continue investigating this process, offering insights and guidance to our operations across the globe.

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Convenience
Belron® was one of the first to use free phone telephone numbers in this industry. Our contact centres are open 24 hours-a-day, seven days-a-week, 365 days-a-year.

Flexibility
Our mobile repair and replacement vehicles let the customer choose when and where the job gets done.

Workmanship we stand by
We set the highest specifications for the quality and safety of the glass that we repair and replace, and our workmanship is guaranteed.

Quality
Our expert technicians, as well as the people and the systems that support them, do all they can to keep motorists, and those they care for safe.

Online
Our world class websites offer customers access to information and the ability to book a job online. Our customers have one thing in common – they all want to get their damaged glass fixed easily and quickly. So we have developed a range of services to meet their needs.