WHERE WE ARE GOING
Our vision is to be the World’s Natural Choice for Vehicle Glass Repair and Replacement. The foundations that will enable us to achieve this are consistently superior customer service, extraordinary people, inspiring leadership, outstanding partnerships, innovative technology and geographic expansion. Crucially, we will achieve all this responsibly, doing the right thing every day and behaving with integrity in everything that we do.
Running through everything that we do is the ‘Spirit of Belron’ – the ethos, qualities and essence that make Belron unique.
CONSISTENTLY SUPERIOR CUSTOMER SERVICE
At the core of our vision is delivering Consistently Superior Customer Service in every business that we operate in, from our customer contact centres through to our technicians, branches, back offices, supply chain and support functions. Find out about the Belron Exceptional Customer Service Awards - a celebration of our everyday heroes who provide exceptional customer service.
To achieve our vision we will have Exceptional Brands - that means having high top of mind awareness with people knowing or preferring us to any of our competitors. Read more about Our Brands.
Our people are a key part of our success. We need to have Extraordinary People throughout the organisation, people that are passionate about delivering consistently superior service. Find out more about Our Way of Working.
To be the best we need to have Inspiring Leaders. Our significant investment in leadership development will ensure our people are led by the very best. Belron places great importance on recruiting top quality people with the right values. Find out more about Working for Us and meet our Executive Team.
We will continue to develop Outstanding Partnerships with our key accounts such as insurance, lease and fleet partners. Belron also sources materials from some of the world's leading manufacturers. We work with local and global suppliers that not only add value to the Belron business, but also share our beliefs and approach. Read more about Our Partners.
Innovative Technology in all areas of our business keeps us ahead of our competitors. Find out more about some of our industry leading innovation by visiting Belron Technical.
Whilst we are committed to developing the markets we are established in, we will continue to enter new markets that are attractive to Belron, continuing the pioneering spirit that has got us to where we are today.
Find out more about What We Are Today.
DOING THIS RESPONSIBLY
We will achieve all this responsibly. We aim to do the right thing every day and to ensure we behave with integrity in everything that we do. Corporate Responsibility isn’t an initiative within Belron, it is what we believe in and aspire to. Find out more about What We Stand For.