The ‘Best of Belron 2016’ event was held on 18th and 19th May at the Meo Arena in Lisbon, Portugal.
This exhilarating biennial event enables our technicians to compete for the title Best of Belron. Here, our technicians demonstrate their extensive skills in front of hundreds of colleagues, suppliers and partners from across the globe.
Since its creation in 2000, the Best of Belron competition has enabled Belron to instil a one-way approach to fitting and repairing glass, known as ‘the Belron Way of Fitting’. This means customers can expect the same exceptional levels of service world wide, thanks to the constantly evolving processes, tools and materials we have developed over a hundred years.
Overall, we want to inspire and motivate every one of our technicians to achieve the same levels of excellence as our winning technician, and ultimately further benefit the millions of customers we serve each year.
To qualify for this global event, each finalist has had to win their own country competition, a superb achievement in itself.
At the global event in May 2016, over a two day period, technicians will be tested on all aspects of their job including,
- How to repair and replace a windscreen
- How to replace a side glass, as well as remove and refit a rear window
- How they communicate with customers before and after a job.
Each technician will also be asked to complete a detailed questionnaire covering every aspect of his job, from health and safety, working methods to customer care.
The quality of the work demonstrated will be of the highest level and the criteria for measuring performance will be extremely thorough. These criteria cover health and safety, working methods, care for the car, customer care, as well as final quality and speed of completing the job.
The judges will accredited technical trainers from across the Belron® business, assisted by the coaches from each participating country, to guarantee objectivity and permit the coach to maximise his coaching performance. With standards so high, each finalist will be able to 'stop-the-clock' for a maximum of two minutes while completing each job to ask his coach for advice.