WHAT WE ARE TODAY

Belron makes a difference by solving people's problems with real care. It is the worldwide leader in vehicle glass repair and replacement with unrivalled brands - including Carglass®, Safelite® and Autoglass®. Building on its existing capability and expertise, Belron is expanding its services to focus on solving problems for people who need assistance with damage repairs to their vehicles and their homes. In 2017, Belron acquired several businesses carrying out Auto Damage Repair and Replacement (ADRR) and Home Damage Repair and Replacement (HDRR). In addition, it manages vehicle glass and other insurance claims on behalf of insurance customers.

Belron served 16.5 million consumers in 2017 in 34 countries with a focus on service quality generating a very high level of customer satisfaction.

 

 

KEY FACTS

Our key facts and figures show just why we're the world's number one choice for vehicle glass repair and replacement:

 

      

      FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017
    Turnover (EUR) 2804.6m 2771.1m 2727.2m 2843.1m 2881.1m 3161.2m 3305.4m 3486.3m
    Total Jobs 11.7m 11.3m 10.4m 10.8m 11.0m 10.9m 11.3m 11.7m
    Repair Jobs 3.5m 3.4m 2.9m 3.0m 2.9m 2.8m 2.9m 2.9m
    Mobile Jobs 6.3m 6.3m 5.7m 5.7m 5.7m 6m 6.4m 6.4m
    Mobile Fleet (number of vans) 9,400 9,200 8,900 8,600 9,400 9,800 10,300 10,300
    Consumers             15.4m 16.5m
    Employees (FTE's) 24,800 25,200 24,200 25,600 26,500 25,600 26,300 29,000

    CONSISTENTLY SUPERIOR CUSTOMER SERVICE

    At the heart of everything we do is our commitment to delivering consistently superior customer service. We measure customer loyalty and satisfaction across all of our businesses, asking customers to rate us based on one simple question: "How likely are you to recommend us to a colleague or friend?" and are immensely proud that we consistently achieve a global score of over 80%.

    Our mission is for technicians to always have the right glass, of the right quality, at the right time and place. More than 95% of our products are directly available from stock, and we have over 3.5 million pieces of glass in stock.

    The Belron Way of Fitting means that every job worldwide is carried out to the same highest standards, harnessing the innovation of the Belron Technical team. 

    BELRON TECHNICAL

    Belron is exceptional in having its own dedicated research and development division, Belron Technical. This is a team of innovators and thinkers – all focused on driving technical standards and developing innovations that break new ground in vehicle glass repair and replacement.

    Belron Technical is responsible for the development of what is known as ‘the Belron Way of Fitting’. This captures the expertise and know-how of Belron technicians around the world and defines a best practice approach to repairing and replacing vehicle glass. Every job worldwide is carried out in the same way using the tools and processes developed by Belron Technical. It helps ensure safety, drive technical quality to the highest standard and continuously improve the service we offer our customers.

    Find out more about Belron Technical.

    EXECUTIVE TEAM

    Executive Team

    Our significant investment in leadership development will ensure our people are led by the very best. 

    Find out more about our Executive Team.

    OUR BRANDS

    In the markets where our brands are strongest, we enjoy a high top of mind awareness. In some markets over 80% of customers name Carglass® when asked to name a vehicle glass repair and replacement company.

    Read more about Our Brands.

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    Our Partnerships

    OUR PARTNERS

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    Working for Us

    WORKING FOR US

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    Our Events

    OUR EVENTS

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