WHAT WE ARE TODAY
Belron makes a difference by solving people's problems with real care. It is the worldwide leader in vehicle glass repair and replacement with unrivalled brands - including Carglass®, Safelite® and Autoglass®. Building on its existing capability and expertise, Belron is expanding its services to focus on solving problems for people who need assistance with damage repairs to their vehicles and their homes. In 2017, Belron acquired several businesses carrying out Auto Damage Repair and Replacement (ADRR) and Home Damage Repair and Replacement (HDRR). In addition, it manages vehicle glass and other insurance claims on behalf of insurance customers.
Belron served 16.5 million consumers in 2017 in 34 countries with a focus on service quality generating a very high level of customer satisfaction.
Our key facts and figures show just why we're the world's number one choice for vehicle glass repair and replacement:
|FY 2010||FY 2011||FY 2012||FY 2013||FY 2014||FY 2015||FY 2016||FY 2017|
|Mobile Fleet (number of vans)||9,400||9,200||8,900||8,600||9,400||9,800||10,300||10,300|
Belron is exceptional in having its own dedicated research and development division, Belron Technical. This is a team of innovators and thinkers – all focused on driving technical standards and developing innovations that break new ground in vehicle glass repair and replacement.
Belron Technical is responsible for the development of what is known as ‘the Belron Way of Fitting’. This captures the expertise and know-how of Belron technicians around the world and defines a best practice approach to repairing and replacing vehicle glass. Every job worldwide is carried out in the same way using the tools and processes developed by Belron Technical. It helps ensure safety, drive technical quality to the highest standard and continuously improve the service we offer our customers.
Find out more about Belron Technical.
Our significant investment in leadership development will ensure our people are led by the very best.
Find out more about our Executive Team.
In the markets where our brands are strongest, we enjoy a high top of mind awareness. In some markets over 80% of customers name Carglass® when asked to name a vehicle glass repair and replacement company.
Read more about Our Brands.