Record number of nominations received for the Belron Exceptional Customer Service Awards 2016

BECSA 2016 nominations

8 November 2016

Nearly 80 people have been nominated for this year’s Belron Exceptional Customer Service Awards (BECSA). With stories ranging from those consistently providing exceptional customer service to those who have saved lives, read on to find out more about the great work that’s going on across Belron.

A record breaking 76 nominations for this year’s BECSA have been received from 21 Business Units putting forward the enthusiastic and dedicated winners of their local recognition programmes for a chance to win €3,000 net of tax.

This year’s inspiring stories of passion, dedication and commitment to outstanding customer service including:

  • technicians striving for perfection with every job, every day and receiving overwhelmingly positive feedback from their customers
  • employees improving the way things are done, including outstanding digital innovations and claims handling 
  • outstanding individuals who inspire and motivate those around them
  • teams coming together to assist colleagues and customers in times of need life saving rescues of customers and a dog 

Those are just a few examples. You can meet all of our heroes and read their incredible stories at

This year, nominations will be judged by CEO Gary Lubner, Group Customer Director Richard Tyler and General Managers Jorge Cardoso, Jean-Paul Teyssen and Matteo Rignano. The winners will be announced at 1pm UK Time on Wednesday 16 November. Gary Lubner says: "I’m always meeting and hearing about Belron individuals and teams that are delivering exceptional customer service. I’m delighted we’re able to recognise these people through BECSA and am privileged to be on the judging panel."

The Belron Exceptional Customer Service Award (BECSA) has been created to recognise Belron people who are providing exceptional service to our customers throughout the year – our everyday heroes. This is the eighth year of the awards. To date, we’ve had nearly 400 nominations.

Find out more about BECSA at:

You can follow us on twitter at #belronheroes.