- Country: Portugal
- Length of service: Ricardo Vieira: 2 years, Mauro Silva: 1 year, Hugo Videira: 15 years
In all aspects related to customers this branch is the best customer care branch in Portugal. The team has an incredible joy and really cares about customers. There has been a compliment book in the branch for the last year and they have now more than 100 written compliments from customers.
One example that demonstrates their focus was when a customer had a very old car and the glass was out of production. One of the technicians had the same model of car, and he removed the glass from that and gave it to the customer, and then waited for another to come up on the second-hand glass market. Another great initiative is the implementation of tyre condition check. We don’t sell tyres, but in order to maintain the customers’ safety, the team always does a tyre check.