- Job title: Branch Manager
- Country: Norway
- Length of service: 8 years
Rune has been working for Hurtigruta Carglass® since 2009. He opened the Bodø branch with just one technician, in the basement of a building quite far from the main street. In 2011, the branch moved to newer premises in a better location. Rune has managed to increase the turnover every year and it is now a very profitable branch in a small city in the north of Norway. This is largely due to Rune’s outstanding focus on customer satisfaction.
Readers of the local newspaper are invited to “give a rose” to a person or a company they value. Hurtigruta Carglass® has probably been awarded this ‘rose’ more than any other company in Bodø, and the main reason for that is Rune. He’ll help his customers any way he can, picking them up or driving them to work, always going the extra mile.
For example, in the summer, Rune drove 800km one way just to change a side glass in a car. A Norwegian customer was on holiday in Sweden and all the glass specialists in Sweden (including Carglass®) were closed. Rune took the new glass in his car, drove 800km, changed the glass and drove 800km back again.