Jon Smalley

Jon Smalley

  • Job title: Senior Technician
  • Country: USA
  • Length of service: 3 years

Jon is a true mentor and leader in the Charlotte market. He believes in ‘family first’, at home and on the job, and demonstrates this daily by assigning Uncle, Aunt, or Cousin at the front of every customer’s name. This approach helps Jon treat each customer as family, reasoning that if he does, he will never forget to call them first thing in the morning, treat them with total respect, and deliver service so great it’s memorable!

Jon’s service to his team mates is equally impressive as he constantly looks to assist fellow technicians. This ongoing willingness to help his work family has made him popular with technicians of all tenure and levels, and with market leaders. Jon is used as a mentor with associates straight out of training because he can walk anyone through how to deliver memorable service and a quality installation. He genuinely wants to see everyone achieve greatness and it’s clear that his team mates recognise this because he received the most nominations for the Charlotte People Award.

Always ready to share best practices, Jon developed a custom 'top ten tips list' that is now used in the Charlotte market, South Atlantic region, and other East Coast markets.