Bundaberg AutoGlass Branch
- Country: Australia
Graham Hines: 11 Years
Samuel Cartwright: 10 Years
Neale McLellan: 22 Years
Leonard Thompson: 8 Years
Bundaberg and its surrounding areas are a close-knit community and the Bundaberg team prides itself on its service reputation. All of Bundaberg’s staff are active members of their community outside work and see themselves as ambassadors for O’Brien in their local area. The team treats its customers like family and friends and has made a promise to go above and beyond for each and every customer.
Their daily service consistency can be attributed to the way they personalise their service to each customer. They adapt to provide unforgettable experiences and customer journeys. And they go above and beyond by adopting flexible working hours to suit their customers’ needs. They take complaints and service recovery particularly seriously. In fact the Regional Operations Manager recalls receiving a complaint once and then discovering it had been resolved before he’d had the chance to follow it up.
The Bundaberg branch is not a standard branch – it is a meeting place. It is not unusual to have customers dropping in to say hello, and bringing local produce and cakes as a thank you. This team treats the business as their own and they do whatever it takes to look after every customer.