- Job title: Store Manager
- Country: USA
- Length of service: 4 years
Christopher Karch likes a challenge and he found himself with a tough one … taking on the task of making much needed improvements at the very store where he started his career with Safelite as a technician. Christopher took a store with the poorest retention and engagement rates, and turned it into a top performer with a renewed focus on team, organisation, and customer happiness.
Today, the team has set a high bar for others in the market to reach. Every technician on Christopher’s team is ranked in the top 10 for the market — one has even earned a spot in the prestigious regional Best of Belron competition.
With his people-first attitude, Christopher has welcomed the chance to share leadership best practices with others in our business who seek his counsel. He’s quick to comply and proud to share his team’s achievements and ability to conquer obstacles. His strategic approach allows the talents of individual team members to shine. Whether it’s taking on additional territory, sending technicians to other stores when needed, helping to unload and reload glass, or even participating in his team’s yearly ugly sweater contest, Christopher sets a solid leadership example and clearly demonstrates the value of team.