- Job title: Dispatcher
- Country: UK
- Length of service: 2.5 years
Dennva has shown real initiative in a new part of the business, assuming full accountability for implementing the ADAS (Advanced Driver Assistance System) booking process and taking on the management of a small team of dispatchers. Operating in an environment where the focus and daily responsibilities are changing quickly, Dennva still manages to support her team and remain positive at all times. She undertakes any task or challenge thrown at her and makes it work for the business and customers.
Dennva has also been keen to share her vast knowledge collaboratively so that as many people as possible are equipped to deal with customers effectively and solve their problems. She has developed and documented clear processes where there were none. And when the time came to move the management of ADAS to the core team of dispatchers, Dennva supported training, thereby protecting the customer journey.
The net result of all this effort, enthusiasm and drive has seen the business significantly grow its market for ADAS related work. This has been a truly outstanding job from someone who, despite not having manager in her job title, nevertheless took ownership of a situation and saw it through to resolution, showing real initiative, accountability and commitment.