- Job title: Mobile Technician
- Country: Turkey
- Length of service: 10 years
A pillar of the operations team, Gokhan was chosen to be one of the first two mobile technicians in the ‘Central Mobile Project’ of 2015. He has made a visible contribution to the success of the project and, in just two years, has helped to make us by far the market leader in the fleet business.
Gokhan is hardworking and has excellent technical skills. He has a positive attitude towards customers and colleagues. His exceptional service quality and the relationships he’s built with customers and Key Accounts have helped us become sole providers for many fleet companies.
These qualities, along with his compliance with the Belron® Way of Fitting and other company guidelines, is evident in the way he has helped buddy and develop new technicians.
Undertaking 15-20 repairs and replacements per day, or travelling long distances to solve customers’ problems - all while handling all the necessary paperwork - is all in a day’s work for Gokhan. And he never forgets the importance of achieving the highest possible customer satisfaction.
Gokhan’s consistent exceptional performance was crowned by the true engagement and sacrifice he showed when an extraordinary hailstorm hit Istanbul, requiring the full commitment of the whole team.