- Job title: Supply Chain Manager
- Country: Sweden
- Length of service: 9 years
Mats Källquist is a person who always takes his duties seriously. Over the years, Mats has contributed to high service levels for both internal and external customers and, at the same time, managed the cost control. He plans, analyses and performs his tasks with precision and always with the customer in mind.
When a project was set up to establish a new distribution hub in Copenhagen to service Denmark and Sweden (hitherto supplied from Belgium), Mats’ involvement was instrumental in its success. Mats guarded the service flow to make sure customers were served in time with the correct piece of glass.
And then last summer - a typically quiet period when staff levels are scaled down - unforeseen customer demand put pressure on the distribution centre. Illness then hit the distribution centre and when the summer temp was also side-lined, things worsened. With no time to find a replacement, the situation looked dire. So, Mats did something that few people might do. He took off to the warehouse himself and helped the distribution team to pack and deliver glass to the branches, ensuring all orders from the distribution centre arrived in a timely manner and customers were served as planned.