- Job title: Mobile Technician
- Country: Canada
- Length of service: 6 years
Phil is known for his positive, outgoing and upbeat demeanour. He takes pride in his work and leaves an excellent impression. His care for customers is reflected in his own personal philosophy which is to treat all customers like family members. He consistently interacts with the customer during and after the service is performed, and even carries a spare clean shirt in the van so he always looks his best.
Pivotal in the onboarding of new technicians, Phil passes on his enthusiasm for delighting customers as well as his amazing technical knowledge. He is able to engage his peers, demonstrate a great attitude and exceptional customer service skills, while always maintaining his high standards of quality workmanship. He is the type of person you like to be around because he is always so passionate about his work and he makes a difference by passing on his positivity to those surrounding him. He has inspired those he has trained to show real care for customers.
Phil is known as a great communicator with outstanding technical knowledge, always willing to share his best practice tips and techniques with anyone who asks, and these skills serve him well in handling almost any situation.