- Job title: Credit Controller
- Country: New Zealand
- Length of service: 9 years
As a Credit Controller, Ralien is responsible for the collection of payment from Key Accounts. And when one of the biggest accounts in New Zealand makes changes within its own businesses, inevitably there is an impact on their payment structure. Ralien understands the importance of reacting to change swiftly and not only fitting in with it, but also providing input that may improve processes for both parties. Ralien knows the account in great depth and is a key participant in its audits. And it is because of her passion and commitment that this ledger is so well managed. For example, her strong sense of ownership means she will only take leave at times that won’t affect invoicing, monthly reports or audits.
Ralien was asked to help with some other accounts that had gone into high overdue payment status. With dogged determination and a drive to help the accounts resolve their queries, she was able to reduce what was a significant outstanding debt to just a fraction of the amount owed.
Not limiting her input to the ledgers, Ralien has also provided support on the Authorised Dealer monthly payment schedule, general invoicing services tasks, and provides assistance to the Finance Credit Controller where required.