- Job title: Branch Manager, Orestiada
- Country: Greece
- Length of service: 4 years
Vaggelis is at once a branch manager, technician, tint fitter and, it would seem, a business developer, since he manages to bring in work from all over the area. Because of his experience and his direct approach, customers see Vaggelis as a friend. He is quite popular within the small city of Orestiada, so much so that people sometimes even ring his doorbell and ask him to check their vehicle glass.
He has great relationships with local insurance brokers, many of whom visit him frequently at the branch for coffee and conversation about the market or local football team. And there have been many occasions when he has opened the branch on a day it would normally be closed, just to help someone out.
Vaggelis has trained most of northern Greece’s new branch managers and technicians. He also covers for other branch managers during annual leave or emergencies, something he is able to do because he has trained his technician to manage his own branch’s administrative issues in his absence. In fact, when two neighbouring branch managers both left the company, Vaggelis spent more than three months travelling between all three branches to keep them going.