- Job title: Key Account Manager
- Country: Portugal
- Length of service: 5 years
Vitor Silva has a background in sales and more importantly is someone that always likes to go the extra mile. Since Vitor became Key Accounts manager, Carglass® is, for the first time ever, working with every single insurance company in Portugal. He has developed close professional relationships with our Key Accounts leading to some really strong partnerships.
Vitor was one of the first people to understand that our business was more than vehicle glass replacement and repair. Understanding this reality, he started from scratch a new project called Umbrella (selling additional products). Vitor created a business case and presented it to the executive team, ready to go live. He involved a range of personal contacts to get information and feedback that would inform the project and support its execution. He managed the processes with all the different stakeholders, before starting negotiations with the biggest retail company in Portugal, and in less than six months the products were on the shelves of the biggest retail stores. Technicians love the products and are using them themselves as well as recommending them to customers.