- Job title: Darwin Branch Manager
- Country: Australia
- Length of service: 2.5 years
Rodney is a passionate, dedicated and hardworking Branch Manager. In his short time with the business he has become known for his leadership and drive and is considered by his colleagues to be a great coach and mentor; someone who is knowledgeable, accessible and available to help in any situation. In 2017 Rodney won the O’Brien® Front Line Leader of the Year award.
In a branch which had seen a massive people turnover in the previous two years, Rodney was instrumental in stabilising the team and turning the branch around. This extends beyond producing some outstanding People and Leadership results; it’s a change that can be felt throughout the team. Noticing that the team weren’t using their lunch room due to the heat, Rodney took it upon himself to build them a new air-conditioned one. He then turned the old lunchroom into a storage room, repainted the offices and re-planned the space to allow for a more effective working environment.
Rodney is a truly exceptional team member who is consistent in his approach to ensuring the customer is highly satisfied with their repair or replacement, whatever the scale. And naturally, Rodney’s leadership and investment in our customers has translated into some fantastic branch results.