- Job title: Technician
- Country: Ireland
- Length of service: 18.5 years
Keith has a great attitude towards his work, customers and colleagues. He goes over and above to serve his customers and has the best NPS (customer service) score in the country.
Keith’s always willing to learn new things and he still asks plenty of questions to improve his industry knowledge and keep up with ever changing products and services. He has recently taken on ADAS calibrations after some training and is doing very well.
Known as Mr Dependable, he has corrected many warranty issues over the years, handling each occasion with a professional approach and doing his upmost to calm and control the situation.
This year, he worked countless Saturdays and Sundays to service our customers where there has been unforeseen volume, poor weather or resource issues. Without hesitation he will help out where he can, covering areas outside of his normal area, and staying away overnight when necessary.