Jonathan Duran

Jonathan Duran

  • Job title: Branch Manager
  • Country: Spain
  • Length of service: 10 years

Back when Jonathan was working as a Technician in the two-person branch of Algorta, where he also served customers, performed administrative tasks, and offered new products and services, the modular branch in Leioa was in the Bottom 20 and a firm candidate for closure.

Jonathan’s area supervisor, seeing that Jonathan's performance was exceptional and knowing his spirit for improvement, challenged him to take on the Leioa branch.

Jonathan accepted and the evolution of the branch ever since has been impressive. Little by little, Leioa has moved out of the Bottom 20 list. It has fulfilled its productivity objectives, customer service and sales targets, has the best results in all indicators throughout Spain and is maintaining these results in a sustained manner. During 2018 Jonathan achieved 100% NPS (customer service scores) for five consecutive months!

Thanks to Jonathan’s eagerness to help others, he has now been assigned the role of coach, giving support to his colleagues and other branches in his area to develop their skills in selling new products and services. The results have been extraordinary, with colleagues from other branches seeing their sales increase. Jonathan is helping to change and transform people's attitudes and is making them more professional.