- Job title: Customer Service Representative
- Country: New Zealand
- Length of service: 16 months
Heidi always has time for others and you can always rely on a quick and efficient solution delivered with a smile. She has quickly gained a reputation as the person you go to if you need something done.
One example is her fantastic contribution to the national stock-take programme. A new IT platform triggered a big change in the way stock-takes had to be completed. Heidi spotted a training gap and decided to write up a comprehensive manual, which she took to the business along with a training plan and workshop. She has become the go-to person for anything to do with the new process.