- Job title: Regional Support Manager
- Country: Portugal
- Length of service: 3 years
Márcio has always been an inspirational leader who speaks from the heart and acts accordingly. Ever since joining Carglass®, Márcio’s dedication to his team’s wellbeing and to Carglass® results has been remarkable. As a consequence, he’s been achieving record figures year after year.
The way he motivates his teams is inspiring. His team score well above average in the engagement survey and have the highest retention rate. Five of his technicians finished in the top 10 at the local Best of Belron event, more than any other region ever. The positivity within his team impacts customers too, with his region achieving the highest NPS results.