After Sales Team
- Job title: After Sales Team
- Country: Spain
- Length of service: From 5 to 14 years
This team deals mostly with frustrated clients. Yet customers constantly praise the professionalism and great service they get from the team. They are creative and put themselves in the customers’ shoes to understand their perspective. Because they are so empathic, they truly connect with customers. and the solution they produce is bespoke to each one, making them feel special and cared-for. When a customer, en route to a family holiday, needed to bring his vehicle back in for another repair, the team organised for him and his family to go to the local cinema while the job was being done at the nearest branch.