- Job title: Head of Central Operations
- Country: UK
- Length of service: 16 years
Matt is part of the ADRR working group supporting all business units by sharing best practice. He has also helped a team in AGBR design, define and implement a new image process to improve vehicle damage accuracy, changing the way we book appointments for our customers and delivering improvements around some key KPIs. And Matt has also supported our priority to improve Technician retention through an improved recruitment process. This includes a new promotion framework and development path, which enables us to develop the best of the best within three years of their first day, and has seen us upskill 16% of our Technician headcount since April 2019.