- Job title: Operations Manager
- Country: UK
- Length of service: 20 years
Richard is a high-performing Operations Manager and an outstanding role model. But alongside his day job he has also led several regional projects. These include customer service workshops - where technician feedback was an average of 9.6 out of 10 - and Glass Repair workshops to increase technician confidence. He is also a Utilisation Champion, meaning he effectively utilises our capacity. This ensures the region’s Technicians are at their most productive, improving regional performance (currently in 1st place YTD) and delivering exceptional customer service. And Richard truly shone when he organised the East Region’s Best of Belron event, including venue choice, competitor shortlist, and bookings.