Annette Lee Imboden
- Job title: Customer Service Representative
- Country: USA
- Length of service: 3 years
Annette’s three years of service has been characterised by numerous compliment calls from customers, positive feedback from peers, and consistently hitting performance metrics. In May 2019, Annette found herself on a call with someone who was struggling to speak. Recognising that they might be having a stroke, Annette immediately set about trying to establish where they were so that she could direct emergency services to them, and she stayed on the line until she knew the caller had received help. Although thousands of miles away, Annette’s quick thinking and compassion undoubtedly made a huge difference that day.