- Job title: Director, Field Operational Training
- Country: USA
- Length of service: 1 year
Julie has brought an entirely new level of energy to the challenging area of field operations training. There has long been an issue of field associates not having enough time to read and digest training material. Skilled in problem-solving, Julie listened to those involved and developed an innovative approach to simplifying and delivering complex content. A daily ‘drip’ of the most critical few practices, presented in bite-sized segments that are easy to understand and relevant to what associates do. It was an incredibly well-received and highly effective campaign, in which the knowledge comes from peers who have had the same challenges and experiences.