- Job title: Quality Manager
- Country: USA
- Length of service: 6.5 years
With an impressive track record of improving associate engagement and overall performance in every store she has managed, Toccara was appointed the first female Quality Manager in company history in March 2019. She took on a market which had a retention issue amongst new technicians and immediately set about revamping the training programme. Since her appointment, every technician to enter the training programme has passed their certification tests, and not one has left. Toccara has set clear expectations for the first eight weeks of the technician trainee role to ensure new hires feel part of the team.
She also keeps in constant contact with all trainees making them feel supported, appreciated, safe and motivated.