- Job title: Customer Care Team Leader
- Country: Switzerland
- Length of service: 2.5 years
Vincent has the courage to look for new ways of working and has implemented a significant number of online tools and procedures to improve the customer journey, as well as the processes for customer care agents. Vincent goes the extra mile every day and is known for his innovative spirit and best practice sharing, not only in Carglass® Switzerland but across other Belron businesses.