World class results
At the heart of everything we do is our purpose ‘to make a difference with real care’ and we are committed to making a difference for our customers by delivering a top quality service. In 2020, we achieved an outstanding Net Promoter Score (NPS) – a measurement of customers’ likelihood to recommend us – of 84.9%.
Our teams around the world are committed to delivering world class customer care. From training and tools to technological advancement, we do everything to ensure we can succeed in every way for our number one priority: our customers.
We continually monitor quality, listen to customer feedback and introduce improved ways of working to ensure a consistent, industry-leading level of service, in the right place, at the right time, every time.