Excellent customer service

First-class customer delight

Proudly ensuring that all customers consistently receive excellent service and care at every juncture.

World class results

At the heart of everything we do is our purpose ‘to make a difference with real care’ and we are committed to making a difference for our customers by delivering a top quality service. In 2020, we achieved an outstanding Net Promoter Score (NPS) – a measurement of customers’ likelihood to recommend us – of 84.9%.

Our teams around the world are committed to delivering world class customer care. From training and tools to technological advancement, we do everything to ensure we can succeed in every way for our number one priority: our customers.

Belron employee handing keys to customer

Constantly improving

We continually monitor quality, listen to customer feedback and introduce improved ways of working to ensure a consistent, industry-leading level of service, in the right place, at the right time, every time.

Belron employee fitting glass

Driving technical quality to the highest standard.

Belron employee talking to customer

Our purpose and values run through everything we do.

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