People safety and wellbeing
Keeping our people safe and well is at the heart of doing business responsibly
One of Belron’s key priorities is developing and maintaining a positive safety, health and wellbeing (SHW) culture.
Our ambitions
Achieving a zero-harm environment and keeping our people safe is at the heart of doing business responsibly. Protecting our colleagues is essential not only for them, but also because their wellbeing enables them to give our customers exceptional service.
This also helps to ensure we keep our workforce engaged and that we remain an employer of choice so that we can attract and retain top talent. Our ambition is to have a zero-harm environment for our colleagues, customers, contractors and visitors, and to ensure everyone returns home safely every day.
Summary of progress
We continue to implement our Belron Safey Health and Wellbeing Global Standards, which establish consistent, minimum standards across all our businesses, to help us build a strong SHW culture.
All Global Leadership and Board meetings begin with a discussion around safety performance, underscoring our commitment to safety and how seriously this issue is taken by our senior leaders.
We put a special focus on driving awareness across our businesses, a suite of new tools and training were developed and, rolled out to help minimise accidents in our workplace.
Awareness and training
Raising awareness and providing training are vital to our safety performance. While awareness of the importance of safety is high among our senior leadership group, going forward we needed to ensure there is the same understanding among regional and line management teams.
To support this a series of videos highlighting the stories and real-life impacts of injured technicians were shared with our colleagues worldwide, making safety a personal matter for everyone. These videos are part of a mandatory safety training module that all existing and new employees need to complete. In addition, we introduced Driver Safety Training to ensure the safety of everyone who drives for work and supported local awareness efforts, such as Safelite®’s ‘100 Days of Safety’ campaign in the US which focused on colleague wellbeing and daily safety tips during the busy sunmer months.
New, safer tools
We have investigated the root cause of the two most common injuries at Belron, musculoskeletal disorders (MSDs) and cuts and lacerations. With this knowledge, we developed and rolled out new safer tooling for our technicians. We are also in the process of developing new tools to make it easier to lift heavy windscreens, as a way to attract and better serve a more diverse technician population.
Eliminating razor blades
Razors are the biggest cause of cuts and lacerations in our business. Blades are widely used to remove resin from windscreens during the repair process and remove labels from glass. To reduce the risk of these accidents, we developed and in 2024 began to roll out a new safe razor and tested plastic blades for label removal as a lower risk alternative. We also introduced peelable labels on most of the glass distributed in Europe, eliminating the need for technicians to use a razor to remove labels in the first place.
To read more about this and many other topics please read our Responsible Business Report 2024
Our Responsible Business Framework summarises our ambitions for doing the right thing
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