Our business partners
Why our business partners choose us
We are committed to enhancing the glass claim experience. A chipped windscreen might be an inconvenience for the policy holder, but it is also an important moment for insurers, and lease and fleet operators, who can make a difference in a customer’s time of need.
We’re proud of how our business partners around the world trust us to support them in delivering on their promise. They choose us for our consistent, efficient and hassle-free service, no matter the make, model or age of vehicle. And we choose them for our shared commitment to making a memorable difference with care.
Working with us
Our Net Promoter Scores (NPS) are world-class, demonstrating our high-quality service and high customer retention. We hold the correct approach to service recovery, meaning our partners’ customers leave us satisfied. Happy customers are loyal customers, more likely to stay for longer, and refer a business to their family and friends
A vehicle glass claim is unlikely to be the biggest damage claim for insurers or lease and fleet operators, but it could be a frequent one. We lower costs and risk through our repair first strategy, our efficient claims management processes, our frequent adoption of new technology, our expert service and exceptional customer interaction.
Our strength is our focus: we concentrate only on repairing and replacing vehicle glass, and on the recalibration of Advanced Driver Assistance Systems (ADAS) on any vehicle make or model in our partners’ portfolios. Our strict safety and quality assurance and audit processes mean that every job is done to the highest of standards.
For over 126 years, we’ve been a resilient and trusted service provider. Our decades-long business relationships thrive on our financial health, legislative compliance, and consistent performance, and our global supply chain ensures reliable product quality, availability and affordability. Accountability is important to us, and we are accredited by leading institutes around the world. We also have a robust business continuity plan to manage risk in key areas.
Choosing Belron means our partners can expect first-class reporting, customer analytics, forecast information and insights into trends in vehicle glass damage. As a global category leader, we work with universities, consultants in the automotive industry, glass and recalibration equipment manufacturers to enhance our knowledge capital, which we’re proud to share regularly with our business partners.
Our commitment to doing business responsibly is an important strategic priority. We’re driven by making the world a better place through reducing our environmental impact, supporting our communities and acting with integrity. Our partners value this ambition and trust the foundations we have in place to help us do the right thing every day, making us a natural choice for doing business responsibly.
We are proud to serve over 16.6 million customers annually for more than 600 leading insurers, lease and fleet operators, and insurance agents and brokers around the world. We’re delighted that some of the biggest names recommend our services, including:
