Serving customers
‘Make a memorable difference with care’ for our customers.
We are committed to giving our customers a great experience every time we serve them. Our long-term success depends on the trust customers place in us. Most customers reach us through our long-standing insurance partners, and we also work closely with lease, fleet and car rental companies, building similar enduring relationships. These strategic partners – and their policyholders – choose Belron for our quality of service, world-class customer satisfaction, geographical coverage and the extensive range of vehicle glass we hold in stock.
We also serve motorists who come to us directly. Our main measure of customer satisfaction is Net Promoter Score (NPS), and we are proud to consistently achieve a world-class NPS of 80+. In 2025, our overall NPS was 87.
How our dedicated Belron Technical team keeps us at the cutting edge in a changing automotive landscape
Our tool box of unique equipment, developed by Belron and carried by every Belron Technician
Every job in every country is carried out in the very same innovative, safe and efficient way
“He is exceptionally engaged and hardworking but not afraid to challenge. Setting high targets for himself and his colleagues, he will not quit until a job is done. He gets called 100 times a day, but he never says no”
Mimoun
Head technician
Carglass® Netherlands
Length of service: 24 years